AZIERTA conceives Quality as a broad concept that extends to all areas of the organisation's activity, which goes beyond its purely formal aspects and is developed under criteria of pragmatism, efficiency and flexibility. AZIERTA's Quality Policy is an instrument that reinforces cohesion and corporate identity, and provides a reference framework for us to carry out our activity in a responsible and sustainable manner.
Quality is key to ensuring competitiveness. AZIERTA's Management assumes the objective of achieving optimum levels of Quality for the services it provides, translated into the satisfaction of customer needs, whether internal or external. And all of this is backed by ensuring the allocation of resources that allow its development and implementation through the appropriate infrastructure, means and the necessary, competent and qualified personnel.
The degree of satisfaction corresponds to the level of compliance with both explicitly communicated requirements and those identified through our initiative. It is assessed through active verification of compliance.
The contribution of AZIERTA's personnel is a key element in achieving the Quality objectives. The Management will ensure compliance with the legal and regulatory requirements to which the activity carried out by the Company is subject, and will ensure that the objectives and the Quality Policy are published and known by the personnel at all times, and that the personnel have the appropriate training and means to make them a reality.
Eventually, the Management is committed to continuous improvement in its processes and activities, establishing specific improvement objectives and the way to measure our progress.
Executive President of AZIERTA